5 stars. The initial delivery date was on 18th September but it has still not been delivered. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . Virgin Mobile. Manage Your Account. We would like to show you a description here but the site won’t allow us. Xpect. We would like to show you a description here but the site won’t allow us. and TV too…. Parcels made easy. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Options. 43% of Yodel customers polled in the Citizens Advice survey reported that they had a problem with their last delivery. We would like to show you a description here but the site won’t allow us. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWe would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop; Help;. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). on 13-01-2023 20:04. As in the title. | Read 42,321-42,340 Reviews out of 430,843We would like to show you a description here but the site won’t allow us. This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. My Yodel delivery of wifi box and router hasn't turned up today Mon 7th Nov - no indication of 2 hour delivery and I have no tracking number so can't contact Yodel. Delivery of your equipment to store via Yodel is free. No hub and no tv box…. Arrange a return to one of 300 retailers through a Yodel Store. Opening times:We would like to show you a description here but the site won’t allow us. WebChat was May 16th, callls May 23rd. Browse Virgin Media Virgin Media Community. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Yodel works with many retailers to offer Return to Yodel Store services. Expecting delivery of router today but Virgin Media have not given me a tracking number. We would like to show you a description here but the site won’t allow us. Parcels returned to the retailer within 72 hours. When you download the Yodel Parcel. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. Global Media Limited Customer Service email address : A. Yodel 1. In response to maubarreira88. Click track your parcel and enter the code to get the. Browse Virgin Media Virgin Media Community. Security matters. Find out what happens if you aren't in when our drivers attempt to make a Yodel. Options. We would like to show you a description here but the site won’t allow us. My Virgin Media App. But until Thursday evening, there is no delivery, no update, nothing. With thousands of Yodel Stores located across the country, our Out Of Home services put customers in control of their parcel deliveries and returns. New customer to VM and all I’ve had is trouble so far. My address is wrong on my receipt and I haven’t gotten a delivery tracking number or time slot from yodel for today. Yodel says delivered but hasn’t. Evri and Yodel ranked. But surprise surprise, nothing. 7 million in fiscal 2021, up from £9. Choose from thousands of independent stores and branches including Spar, Nisa & Costcutter. Compare TV, broadband and phone; Oomph bundles Re: Yodel (oh god, no) email when. . We would like to show you a description here but the site won’t allow us. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. on 20-10-2022 09:50. I need help asap. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Once your parcel is booked, all you have to do is take it to a Yodel drop off store near you and let us take care of the delivery. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. 75 stars. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Welcome to our community forums and thank you for your first posts. Access Amazon Prime and Netflix (when you subscribe) and more when you play them. Choose from thousands of independent stores and branches including Spar, Nisa & Costcutter. About your delivery. Unfortunately I didn't received any package tracking number nor text with delivery details. Sign in . I would like to know if i can rearrange delivery or cancel the order. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Not in? No worries: Yodel will leave a card explaining how to reschedule. As you can see from the above, they don’t have any record of any parcels due for my address. Clearly there has been a hiccup between VM & Yodel and I’m now left without. Virgin Media. 07-06-2021 13:00. 1 ACCEPTED SOLUTION. So you won’t need to hop around. Browse Virgin Media Virgin Media Community. Business broadband. " Based on this, I continued with the order and delivery was set 1st June. Tesco Direct. Joining in. Virgin Phone Switchover. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Networking and WiFi. Fun story, I was in a block of flats with virgin media. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. My parcel with a hub 4 was supposed to be delivered on Tuesday. We would like to show you a description here but the site won’t allow us. 75 stars. I haven't had a text or email off Yodel about a tracking reference or time slot and was wondering if it would be delivered today as its almost 5pmWanted to update: Yodel have provided me with the picture of delivery and its 5 houses down and so far no one is answering the door, the - 5283605. Thank you for the update, please let us know how things go. . service that puts you in complete control. They never were. How to collect a missed delivery; When we can't deliver; I think my mail is lost; Letters and parcels size guide; Redirection support; Restrictions and prohibitions; Customs information; Wrapping and packaging your mail; How to address your mail; Rubber Bands; Help with tracking. i. Simply ring our friendly customer service team. Account - Cable. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. 5 years agoWe would like to show you a description here but the site won’t allow us. . Virgin Media. After numerous issues with Yodel failing to deliver my phone I finally got a message from them on the 28th or July saying that were sending the phone back to virgin media since they had been informed I'd moved house. We would like to show you a description here but the site won’t allow us. Find out more on how to click & collect with Yodel. Track your item help; Tracking international items; What our. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. When you download the Yodel Parcel. Virgin Phone Switchover. Why Virgin Media still use Yodel as a delivery partner I don't know. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. When your parcel is on its way to you, our courier partners over at Yodel will send you an email or text message and will provide a 2-hour delivery window ETA. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Forum; Apps. You will either receive a returns slip with your original parcel delivery or you can check on our website to see if we return parcels to a specific Retailer. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. We would like to show you a description here but the site won’t allow us. on 07-11-2022 18:44. Expecting delivery of router today but Virgin Media have not given me a tracking number. Stream from Virgin Media. Virgin text me in the 25th telling me yodel would contact - 5191673. We would like to show you a description here but the site won’t allow us. Options. Adam says: "The best thing you can do is actually look. With parcel deliveries starting from just £2. I delayed delivery by Yodel for a week, but they are still intent on giving me another. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. on 12-05-2023 19:08. If the issue is not resolved, it may be worthwhile to raise the complaint on social media. Options. From £ 38 a month 18 month contract Check it out View FAQs > Virgin TV 360 Our Virgin TV 360 boxes are 4K and HDR-ready as standard. wonkydragon. Hi. We can deliver your Quickstart pack within three working days of your order date for addresses on the UK mainland, or within four working days if you live in Northern Ireland. 35 votes, 12 comments. contra Yodel Delivery Network Ltd,. The guy did say it would be a. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. Hi, I'm currently at the mercy of Yodel. SpeedYour Virgin Media return En route. Re: Yodel (oh god, no) email when. We would like to show you a description here but the site won’t allow us. Yodel stole my parcel. So if you can nab a Hub 5 from Virgin it's well worth it. I got a confirmation email that the package was delivered at 14:13 but it never came! And I’ve been sitting in the front room waiting for the delivery at that time so it’s 100% the deliver per. VirginMedia can you please help!!!! 0 Kudos. Royal Mail - 2. . Scroll down and click on create new label. We want to make sure you feel in control of your order or appointment, so we’re here to help you understand everything from tracking your delivery, moving your appointments, or even cancelling a fault technician visit. We want to make sure you feel in control of your order or appointment, so we’re here to help you understand everything from tracking your delivery, moving your appointments, or even cancelling a fault technician visit. Or stream, control and manage. But until Thursday evening, there is no delivery, no update, nothing. ago vc-10 Virgin Media deliver their routers via Yodel And now Yodel's delivery tracker is. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. In this conversation. We would like to show you a description here but the site won’t allow us. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Hi there, I am still outstanding a delivery of home broadband kit- I originally placed an order on 25th. Failing that you will need to contact Yodel. Yodel returned to sender. Delivery companies get ranked in new league table from Citizens Advice and the top score is just 2. Another text came through saying my kit is on the way. It's just that I'm stuck home now, waiting for the delivery without a. Disabled access. Hi Tom, I do know it is Yodel - you are right - and I do know that they control the delivery side of things. Asked webchat today, and was advised I would be giv. Broadband. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. Options. Manage Your Account. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Have you been able to put a complaint in with Yodel? NB”Hi PeteU, Sorry to hear you have been unable to speak to us to try to get some further help/ support, so I can try to help I will send you an invite into a private chat, once received please click on the envelope to accept. It takes all the stress out of bulk parcel delivery with its impressive features. Should of received my virgin media package 02/08. . KF”“@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. Tue 18 May 2021 05. Home Phone. We would like to show you a description here but the site won’t allow us. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. got a notification saying sorry wasn't able to deliver needs a signature, the address was my office which is open from 8-8, I then re scheduled to the 04/08 which re entered the delivery address, again its not arrived , cannot speak to anyone just automated numbers, I would not recommend this company, they have lied no card was dropped Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. I've been told by virgin Media yodel will be delivering it not royal mail - 5119005. Stream from Virgin Media: Virgin Media broadband required (min. However, the very first step is to try to resolve the issue directly with Yodel. Yodel tracker information was sent to us showing delivery on 15th. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Zavvi. We would like to show you a description here but the site won’t allow us. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. We can't track it either as we weren't given a tracking number, so at a loss as to where it is! Simon Hi I waited in all day yesterday after having a day off work for my hub 5 to be delivered. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. We would like to show you a description here but the site won’t allow us. . My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. If your returns label just shows the Collect+ logo, please select Yodel. We would like to show you a description here but the site won’t allow us. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Yodel Tracking. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 17/05/23 11:45. When nothing arrived I phoned and di. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. To fix these issues, the recipient has to. 2 Kudos. Get set up at virginmedia[###]/bbph. Today still no contact from yodel with a delivery time. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. ^TM”Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. We would like to show you a description here but the site won’t allow us. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Do you agree with Yodel's 4-star rating? Check out what 733,561 people have written so far, and share your own experience. So Virgin Media sent me a link asking how my Yodel delivery was. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be delivered on 15. Stay safe online. 75 stars. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. The service, introduced as part of Yodel’s ongoing innovation programme, is designed to. With the Yodel app you can. Phone. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. 3 years ago: Text message read "We'll be in touch tomorrow with your 2-hour slot. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. We would like to show you a description here but the site won’t allow us. Unfortunately I didn't received any package tracking number nor text with delivery details. We would like to show you a description here but the site won’t allow us. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. These are often set up like phishing emails in trying to make you click on potentially dangerous links, or disclose. Compatible with Hub 3 and above. 75 stars. Stream from Virgin Media. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. Account - Cable. Smart Send from Yodel Direct is our innovative new bulk parcel delivery. The UK’s most popular channels, Catch Up services and built-in apps, in one place. My delivery didn’t arrive yesterday. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. My Virgin Media App. neilbz. SpeedWe would like to show you a description here but the site won’t allow us. He would take the trollies of parcels to his van, open the side door, scan an item and THROW IT straight through the side door of van into the closed back doors, then repeat for the entire batch. Send. Home delivery Yodel will email you with a code and tracking link once your order’s shipped. Make sure your TV and your box are switched on. Global Media Limited Customer Service telephone A. Flag for a moderator. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. This sometimes will give you an estimated time too. 14/09. Home Phone. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Speed No still no tracking number. Tesco Direct. I was also - 5119005. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. I had my new gig broadband setup a couple of weeks back with a new Hub 5. Shop. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. cheers We would like to show you a description here but the site won’t allow us. The day before when it gets dispatched you receive an email and on the day of its a home delivery you get a two hr window from yodel and if it’s click and collect you get a notification if it’s at the shop. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Take precautions. Rescheduling delivery doesn’t do anything, despite their sending an email to confirm the date. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Ecommerce Shipping Solutions. co. If you choose to have the equipment delivered to your. p. You can add up to 2 Mini boxes to watch and stream all around the home. Virgin Media; My Virgin Media; Shop; Help;. Our network is growing all the time. I know in my heart that this is not your fault - but I am now tainted by the smell of Yodel when I think about having anything else delivered from you. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Number of inclusive HD channels depends on package. Warrington, United Kingdom GAME Digital plc 6 years 2 months. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. To fix these issues, the recipient has to. We can certainly check this out for you but in order to do that I will need to confirm some information with you. Hub 3 stuck at Yodel. 5 million in 2020. I signed up to Virgin broadband and was told my router would arrive on the 26th. I'm moving to a new house where the old owners had VM. Virgin Mobile. We would like to show you a description here but the site won’t allow us. She called back and left a voicemail confirming that it was booked in and would be delivered on Wednesday (tomorrow). Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. Problem solved? Click to mark as a Helpful Answer,. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Yodel failed to deliver. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times despite me confirming my address as correct - I've also left delivery instructions via Yodel chat to help the driver find my address even though the building is. Find out what you’ll be able to manage for your type of appointment or order below. Just enter your order number and your install post code into the Order Tracker. When I'm logged into my account, it says the "Services will start date" as 1st June. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. Tried to ring Virgin again today, after keeping me hanging on for nearly 20. I tried to contact Yodel customer service. | Read 349,861-349,880 Reviews out of 633,250Flexible delivery & returns via our store network. and delivery tracking information. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Can’t find - 5402357. on 16-03-2023 19:38. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times despite me confirming my address as correct - I've also left. on 28-03-2023 08:11. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Yodel 1. If you are experiencing problems receiving text messages there are a couple of easy steps you can take to try and resolve this yourself. Now they have shifted the package JD0002230630967367 to the depot and asked me to coll. BlueLou. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Mobile Your Account. Joining in. But you've missed the point I was making, Tom. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. To find a Yodel Store near you, please use our quick and easy store locator. Can someone please contact Yodel for me to fix the delivery ASAP?Find your nearest Yodel drop off or collection point. I'm a Very Insightful Person, I'm here to share knowledge. We would like to show you a description here but the site won’t allow us. Most QuickStart. My parcel which was due to arrive on Friday 14th of July never arrived. It is recommended to first raise the complaint in private (webchat, phone call, etc. We would like to show you a description here but the site won’t allow us. Very. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Yodel has been named as the UK's worst parcels delivery firm for the second year running, with over half of its customers rating it as "bad" on a poll on. It is not on any of the emails or texts sent to. Yodel strikes again. "Once we have received your parcel into the Yodel network, and if your retailer allows it, you can choose to have your parcel delivered to a nominated safe place. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals on 21-11-2022 15:03. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. We do broadband. When your parcel is on its way to you, our courier partners over at Yodel will. I call virgin and they have no idea about it being returned. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. We would like to show you a description here but the site won’t allow us. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Once your seller provides the information these parcels will be released for delivery. To date not had any communication from Virgin Media chasing return of equipment. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Thanks for your post and apologies to hear you're received this email. Security matters. Following a successful trial over the summer with very. Some of our services offer a two-hour delivery window. If VM tries to charge you, you can always post back on. Keep track of your parcel deliveries, book returns, UK mail and manage Click & Collect orders with ease. Jump. I have never received the text and am still without pod. Zavvi. Very. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). 1. Virgin Phone Switchover. on 28-03-2023 09:35. VM have rescheduled a second delivery, but tbh even the customer service. Rob Beck ordered a new router from Virgin Media in March. Verified account Protected Tweets @; Suggested usersYodel returned to sender. QuickStart, set up and connections. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Options. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. What to watch. Receive a two-hour delivery window for every parcel delivered to a door. Want to speak to us? Yodel’s Customer Service number is 0344 755 0117. Yodel offers a comprehensive UK returns services including collect from home and return via a local Yodel Store. We would like to show you a description here but the site won’t allow us. To date not had any communication from Virgin Media chasing return of equipment. SpeedWe would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. backtothefuture. . ). Please have your parcel tracking ID ready. true.